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What appears to be a large-scale phishing attempt has been circulating here at IU with the subject: “KEEP THE SAME PASSWORD” from what appears to be an IU email address. Please note that the hyperlink contained within does not link to an IU resource and this email is not legitimate. Please do not respond to the email or click on the link within it.

Please forward this to phishing@iu.edu to report it.

If you mistakenly did click on the hyperlink within, please let your IT professional know and they will help you work through the next steps.

From IU UITS Monitor - Special Edition Newsletter: IU UITS Monitor - Special Edition - Jul. 7, 2022

Phishing scam offers part-time work as trick to get your data

A phishing scam is targeting students, faculty, and staff claiming to offer part-time work or internship opportunities. The University Information Security Office says the intent of the scammer is to trick you into divulging your IU login credentials or providing a monetary payment. These recent messages may originate from legitimate IU.edu email addresses. Please be on the alert for these emails and do not respond to them.

Here are a few clues that the email is a phish:

The email is unsolicited
It asks for your personal information such as street address, date of birth, or mobile number
It asks you to provide your IU password or Duo passcodes
You are asked to go to a link that leads to a non-IU website that asks for your personal information
Its grammar and sentence structure are poor

What to do:

Report the phishing email or use the Cofense PhishMe Reporting tool in Outlook
Delete the email

Remember:

Do not respond to unsolicited emails or texts from unverifiable sources
If you’re unsure of an email’s legitimacy, verify it through other means, e.g., by contacting the IU help desk
IU will never ask you for your password or Duo passcodes in email or in text messages

What appears to be a large-scale phishing attempt has been circulating here at IU with the subject: “My IU Email Accounts Management!” from what appears to be an IU email address. Please note that the URL contained within does not link to an IU resource and this email is not legitimate. Please do not respond to the email or click on the link within it.

Please forward this to phishing@iu.edu to report it.

If you mistakenly did copy and pasted the URL into your browser and went to the page, please let your IT professional know and they will help you work through the next steps.

COLL+IT-ZONE4/CITO is hosting virtual walk-in support via IU Zoom to assist your IT problems. For assistance please visit the Zoom room linked below and a COLL+IT-ZONE4/CITO Professional will move you to the appropriate support technician’s zoom room. This will operate from 08:30am to 04:30pm, Monday through Friday.

https://iu.zoom.us/j/83337711684?pwd=OHBpc2VMWnNLanR0eGlQVnU0ZnFFZz09

CITO/Zone4 - Help Desk Regular Business Hours:

8 a.m. - noon; 1 - 5 p.m.
Monday through Friday
Saturday and Sunday (CLOSED)

Holiday Closures:

Friday, December 31st, 2021
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Reference From IU Knowledge Base Article: If you get the message, "Your email access has been blocked" (iu.edu)

If you get the message, "Your email access has been blocked"

Indiana University is in the process of moving to a more secure authentication type. When your mobile device first encounters it, the device may not be able negotiate the newer settings and you'll see an error message:

Your email access has been blocked
You are receiving this error message because your IT department has blocked your email access. This could be due to temporary conditions, like your network location.
Contact your IT department with any questions or concerns about this email. This email was automatically generated by Microsoft Exchange.

To clear the error message, you'll need to complete a profile reset (removing the email account and then adding it back). However, in the meantime, you can access your IU email using a different option:

Online at mail.iu.edu
On your laptop or desktop using your normal app (Outlook, for example)

The profile reset should be the only action you need to take. Once the account has been re-added to the device, the block should go away with no further action by you or the mail administrators.

To remove and then re-add your Exchange account on iOS or Android, see:

CITO Help Request Form

Traditionally CITO has been contacted via a help request form. This continues to be the quickest vehicle to contact us since it goes into a ticket system to which the various CITO services and teams have access and oversight.

Email CITOHELP@IU.EDU

Email us and we will submit a CITO Help Request ticket on your behalf so the right IT professional can communicate with you to help resolve any IT questions or problems you may have.

Call Us

Call us and leave a voice mail. We will submit a CITO Help Request ticket on your behalf so the right IT professional can communicate with you to help resolve any IT questions or problems you may have. Our new phone number is 1-812-856-4357 or (on campus, 6-HELP)

Help Request

***PHISHING ALERT*** - Phishing Email - Subj: KEEP THE SAME PASSWORD

***PHISHING ALERT*** - Phishing scam offers part-time work as trick to get your data

Phishing scam offers part-time work as trick to get your data

Here are a few clues that the email is a phish:

What to do:

Remember:

***PHISHING ALERT*** - Subj: My IU Email Accounts Management!

!Live in Zoom NOW! – Virtual Walk-In Support

CITO Help Desk Business Hours