Hello COLL+IT:ZONE4/CITO Clients,

As you know, some College IT operations (known as COLL+IT) are transitioning to a UITS management and support structure for computer management and standard desktop support. Part of that transition requires the migration of the traditional CITO Help Request ticket system to the UITS ticketing system, IU Service Now.

Over the next several weeks, IT support personnel working within both ticketing systems may contact you. We wanted to make you aware of this change as you will notice formatting differences between the two systems.

Traditional CITO Help Request tickets will continue to be sent directly from COLL+IT:ZONE4/CITO technicians utilizing their personal IU email addresses with subject lines similar to  “COLL+IT:ZONE4/CITO - HR123456 - DEPT – Help Topic”.

Some tickets will be transitioned to ServiceNow tickets and will be sent from “IU COLL+IT Support” with a subject line including a Service Now Incident Number starting with “INC…”. Message headers from Service Now will include the following graphical element shown below.

ServiceNow-IU COLL+IT Support

Thank you for your patience and understanding while we work towards this transition.

 On behalf of all of us at COLL+IT:ZONE4/CITO, thank you!


Zoom@IUDid you know that Zoom installations and updates do not require elevation or administrative access if you install by choosing “Install for me only” in the ‘Destination Request’ portion of the installation?

CITO also known as "Zone 4", is one of the fifteen professional IT organization within the College of Arts + Sciences (The College). These fifteen IT units cooperatively are working under the moniker College + IT (COLLIT). To learn more about this new IT alignment in the College you can find more on College + IT at https://collit.college.indiana.edu

We provide IT vision, services, and innovation to over 100 departments/units within the College of Arts + Sciences and the Office of the Vice President for Diversity, Equity, and Inclusion (OVPDEI).