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Help Request

Help Request

Hours of Operation

CITO/Zone4 - Help Desk Regular Business Hours:

8 a.m. - noon; 1 - 5 p.m.
Monday through Friday
Saturday and Sunday (CLOSED)

Holiday Closures:

Monday, January 16th, 2023
Monday, May 29th, 2023
Monday, June 19th, 2023
Tuesday, July 4th, 2023
Monday, September 4th, 2023
Thursday, November 23rd, 2023
Friday, November 24th, 2023
Monday, December 25th, 2023
Tuesday, December 26th, 2023
Wednesday, December 27th, 2023
Thursday, December 28th, 2023
Friday, December 29th, 2023
Monday, January 1st, 2024

Messages and News

Hello COLL+IT:ZONE4/CITO Clients,

As you know, some College IT operations (known as COLL+IT) are transitioning to a UITS management and support structure for computer management and standard desktop support. Part of that transition requires the migration of the traditional CITO Help Request ticket system to the UITS ticketing system, IU Service Now.

Over the next several weeks, IT support personnel working within both ticketing systems may contact you. We wanted to make you aware of this change as you will notice formatting differences between the two systems.

Traditional CITO Help Request tickets will continue to be sent directly from COLL+IT:ZONE4/CITO technicians utilizing their personal IU email addresses with subject lines similar to “COLL+IT:ZONE4/CITO - HR123456 - DEPT – Help Topic”.

Some tickets will be transitioned to ServiceNow tickets and will be sent from “IU COLL+IT Support” with a subject line including a Service Now Incident Number starting with “INC…”. Message headers from Service Now will include the following graphical element shown below.

ServiceNow-IU COLL+IT Support

Thank you for your patience and understanding while we work towards this transition.

On behalf of all of us at COLL+IT:ZONE4/CITO, thank you!
https://cito.college.indiana.edu/

Reference From IU Knowledge Base Article: If you get the message, "Your email access has been blocked" (iu.edu)

If you get the message, "Your email access has been blocked"

Indiana University is in the process of moving to a more secure authentication type. When your mobile device first encounters it, the device may not be able negotiate the newer settings and you'll see an error message:

Your email access has been blocked
You are receiving this error message because your IT department has blocked your email access. This could be due to temporary conditions, like your network location.
Contact your IT department with any questions or concerns about this email. This email was automatically generated by Microsoft Exchange.

To clear the error message, you'll need to complete a profile reset (removing the email account and then adding it back). However, in the meantime, you can access your IU email using a different option:

Online at mail.iu.edu
On your laptop or desktop using your normal app (Outlook, for example)

The profile reset should be the only action you need to take. Once the account has been re-added to the device, the block should go away with no further action by you or the mail administrators.

To remove and then re-add your Exchange account on iOS or Android, see:

CITO Help Request Form

Traditionally CITO has been contacted via a help request form. This continues to be the quickest vehicle to contact us since it goes into a ticket system to which the various CITO services and teams have access and oversight.

Email CITOHELP@IU.EDU

Email us and we will submit a CITO Help Request ticket on your behalf so the right IT professional can communicate with you to help resolve any IT questions or problems you may have.

Call Us

Call us and leave a voice mail. We will submit a CITO Help Request ticket on your behalf so the right IT professional can communicate with you to help resolve any IT questions or problems you may have. Our new phone number is 1-812-856-4357 or (on campus, 6-HELP)

Help Request

Hours of Operation

CITO Help Desk Business Hours