CITO/Zone4 - Help Desk Regular Business Hours:

8 a.m. - noon; 1 - 5 p.m.
Monday through Friday
Saturday and Sunday (CLOSED)

Holiday Closures:

• Monday, January 16th, 2023
• Monday, May 29th, 2023
• Monday, June 19th, 2023
• Tuesday, July 4th, 2023
• Monday, September 4th, 2023
• Thursday, November 23rd, 2023
• Friday, November 24th, 2023
• Monday, December 25th, 2023
• Tuesday, December 26th, 2023
• Wednesday, December 27th, 2023
• Thursday, December 28th, 2023
• Friday, December 29th, 2023
• Monday, January 1st, 2024

Reference From IU Knowledge Base Article: If you get the message, "Your email access has been blocked" (iu.edu)

If you get the message, "Your email access has been blocked"

Indiana University is in the process of moving to a more secure authentication type. When your mobile device first encounters it, the device may not be able negotiate the newer settings and you'll see an error message:

Your email access has been blocked

You are receiving this error message because your IT department has blocked your email access. This could be due to temporary conditions, like your network location.

Contact your IT department with any questions or concerns about this email. This email was automatically generated by Microsoft Exchange.

To clear the error message, you'll need to complete a profile reset (removing the email account and then adding it back). However, in the meantime, you can access your IU email using a different option:

• Online at mail.iu.edu 
• On your laptop or desktop using your normal app (Outlook, for example)

The profile reset should be the only action you need to take. Once the account has been re-added to the device, the block should go away with no further action by you or the mail administrators.

To remove and then re-add your Exchange account on iOS or Android, see:

• Configure Exchange Online with iOS (iPhone and iPad)
• Configure Exchange Online with Android
• Configure Exchange Online with the Outlook Mobile app on iOS and Android